Return & Refund Policy

Last updated: Dec 26th, 2024

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We want you to feel confident in your purchase. If you are not fully satisfied with your order, we’re here to help.

 

Returns

 

You may return most new, unopened items within 30 days of delivery for a full refund, minus shipping costs. To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• It must be in the original packaging, with all accessories and documentation included.

• Proof of purchase is required (receipt or order confirmation).

 

To initiate a return, please email us at returns@fireflylllt.com with your order number and reason for return. We will provide return instructions and a shipping label if applicable.

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Non-Returnable Items

• Opened or used devices

• Items marked as final sale

• Gift cards

 

Refunds

 

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@fireflylllt.com.